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Setting You Up for Success
You know that major technology investments involve more than simply selecting a
supplier. And so does JustEnough. From in-depth consulting services to continual
customer support, JustEnough partners with you so that your supply chain management
goals begin successfully and stay that way. By combining best practices and methodologies
with specific needs that are critical to running your business, you’ll get one of
the most powerful pieces of software you’ll ever invest in.
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Consulting
Strategic guidance. Expertise. Coaching. That’s what you can expect to get from
our world-class consultants.
Working Alongside your Company
Through our consulting services, we drive value out of the software by working closely
with your company on implementation, integration, configuration, data management
and training.
Blending Proven Methods with Customization
While best practices and a proven methodology are crucial to every component of
our consulting services, “flexible” is one way we often hear our customers describe
us. We blend the tried-and-true with customization that’s unique to your business.
Our consultants work with you to dissect your current processes and look for opportunities
to enhance your demand management and planning. Together, effective processes and
benchmarks are built that will take your business to the next level.
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Implementation
From partnering with leading analysts such as Aberdeen to working with top companies
around the world, we’ve compiled a set of best practices and methodologies that
guide us through one successful implementation after another. We approach each implementation
with a five-step process that begins with defining milestones and ends with detailed
training, documentation and support.
On-site Project Management
Once you’ve become a JustEnough customer, you’ll be assigned Project Manager who
will partner with you on implementation and training from start to finish. They’ll
be on-site throughout the project in order to ensure you receive timely production
of the project deliverables and control the project on a day-to-day basis.
Adapting to How your Company Operates
We stand out from the crowd because we don’t just implement a software solution
and then leave you with workarounds or a host of change management initiatives.
Instead, we actually adapt to how your company operates and blend our software solution
into your big picture. We’ll review elements like setting safety stock, service
levels and product configuration so you can track what’s important to your business
from the very beginning.
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Integration
Integration usually ranks among the least favorite tasks in an implementation process.
Having bad data costs money because bad data leads to poor business decisions. However,
JustEnough makes integration a bit less painful and less costly in the long run.
Integration Back into your Systems
JustEnough’s platforms are designed to integrate back into your systems so that
data management is a snap. We manage your data with an effective feedback loop so
you can trust that the data you get is clean and valuable. Depending on your company’s
structure, we can share data through a flat file transfer or by integrating with
your ERP.
Partnership with ERP Providers
If you’re worried about integrating with your ERP, we’ve got that covered. JustEnough
works with ERP providers such as SAP, Sage, Oracle, Navision, Axapta, Syspro and
more. JustEnough is an SAP Credited Partner, Sage Credited Partner and Microsoft
Gold Certified Partner which means we’re certified to work with these popular ERPs
and know how they interact with the OnDemand and OnSite platforms.
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Training
A new solution isn’t very useful unless you can harness its power right out of the
chute.
On-site Experts
From demand management and planning philosophy to the ins and outs of the JustEnough
Solutions, our on-site experts teach you by following our structured methodology
and by sharing true success stories.
Customized Training
Since learning styles vary by company, we train how you want to be trained, whether
it’s through classroom sessions, lunch ‘n learns, one-on-ones, train-the-trainers
or all of them combined. We can even share our most detailed knowledge with a “super
user” who can then be your own internal “go-to” person for all things JustEnough.
Training typically takes between 7-10 days depending on the number of users.
Best Practices
During the training, you’ll not only learn how easy it is to use JustEnough, you’ll
also hear best practices from our experts who helped make other customers successful.
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Customer Support
Reliable customer support is a crucial component in our services.
Knowledge Base
For the do-it-yourselfer, we’ve got a robust knowledge base within our software.
Just by selecting the Help button, you have access to hundreds of the most popular
JustEnough topics. You can search for specific keywords or simply browse by topic.
We’re continually refining and updating this knowledge base so it’s relevant to
you when you need it.
Technical Support
If the support you need requires a little (or a lot) more attention, then you can
contact technical and user support. Whether you prefer to email or call us, our
customer support is person-to-person, every time.
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