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Qualifirst gets surprising result with JustEnough's Demand Management solutions
DURHAM, NC- October 15, 2008- Just six months after
successfully implementing JustEnough's Demand Planning and Inventory Planning solutions,
gourmet foods company Qualifirst Group is generating measureable results that improve
service levels, save time, reduce transportation costs and even make their employees
happier.
The success of Canadian-based Qualifirst pivoted on an ability to sustain high service
levels. Gourmet food outlets expected products they ordered would be delivered from
two widely-dispersed distribution centers precisely on schedule. But an outmoded
product purchasing procedure couldn't ensure satisfied customers, especially when
aggravating stock-outs resulted in unfilled orders. Hiring a full-time purchasing
director wasn't the answer either.
As Qualifirst President Ray Martin declared, his company "wanted to increase our
service levels but we also wanted to spend less time doing it."
Qualifirst achieved just that. In only six months, on-time product delivery improved
by 12 percent to 95 percent. In addition, the time needed to finish the ordering
process was slashed from three days to an hour and a half, roughly a 90 percent
time savings.
Before the JustEnough deployment, all products regardless of supplier or country
of origin were shipped to their Toronto distribution center first. Now, all products
purchased from suppliers in the western U.S. get shipped to Vancouver on Canada's
west coast. By sharing JustEnough's AgainstWaste philosophy, Qualifirst has been
able to slash wasteful fuel and equipment costs for both the Vancouver and Toronto
distribution centers.
Through implementing JustEnough's solutions, the company also experienced a surprising
result: happier salespeople.
"Higher service levels create happier salespeople," Martin said. "They are happy
when they are making money on faster returns from food products ordered through
our distribution channel. Their commissions grow larger because they are able to
sell more in less time and see our products delivered to their own customers in
timely fashion. Otherwise they'd just lose a sale. And we might lose a customer
later. This makes a big difference."
To download a complete case study on Qualifirst's success or to learn more about
JustEnough, visit www.justenough.com/customersuccess.
About JustEnough
Founded in 1994, JustEnough is a global leader in Demand Forecasting and Demand
Planning solutions.
Available OnDemand, OnSite and OnMobile, JustEnough's Demand Management solutions
help retailers, manufacturers and wholesale distributors of every size, across a
breadth of industries, to forecast their customer demand, plan their inventory,
sales and operations and then execute on those plans.
JustEnough services more than 500 of the world's leading brands including Replenishment
of Levi Strauss's North American stores, Inventory Planning at Philips Lighting,
Demand Planning at Seventh Generation, Merchandise Planning at Strandbags,
Master Production Scheduling at John West Salmon, Mobile Sales Force Automation
at Heineken and Mobile Sales & Trade Marketing at Cadbury. Each year
JustEnough calculates over 1.5 billion forecasts and recommends over 826 million
orders to more than 8 million suppliers.
JustEnough is headquartered in the United States with offices in the United Kingdom,
Netherlands, Italy, South Africa and Malaysia.
For more information Contact us, email info@justenough.com or call +1 (919) 956-7372.
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